There is no dearth of people who think that the process of insurance claim is full of complicated steps, and it also takes a lot of time. Well, it is partially true. If you do not follow the right steps or method, you will end up making the whole thing complicated for you. In the case of travel insurance policies, you might come across some bad examples, where the insurance companies are not ready to pay out.
But, if you take a close look into such cases, you will find that in most of them the policy holder is on the wrong side. If you provide all the necessary documents and do things in the right way, there is no way your insurance company is going to deny your claim request. So, let us help you know about the things you need to be aware of. In this way, the process of filing a claim on your travel insurance policy will become easier for you.
Do your homework
If you want to save your time and effort when you file a claim, make sure you prepare everything in advance. First of all, take photos of each and every valuable item or belonging you are travelling with. Hence, in case you lose them or get stolen then you will have the photos with you to show them to the insurance company as well as to the police. Do not forget to save the photos either on your email or in a USB drive. If you are carrying expensive electronic items then it is better to note down their serial number. Apart from taking photos of your valuable items, also keep a photocopy of your vital travel documents, such as passport, Aadhar card, insurance policy papers, etc. Keep these documents in safe way.
Always call first
Now, in case anything happens during the trip, do not procrastinate; you must call up the insurance company immediately. Before you make a claim, call the insurer and ask about the documents they require; also ask about the correct steps or the process of filing a claim. In most of the cases, all you have to do is fill up a few forms and submit them along with the necessary documents.
Include supporting information
To process a claim, the insurance company will ask you to submit the proof of the case. For example, if you flight got cancelled or delayed, for which you had to pay extra from your pocket then you should provide the payment invoice. In case your luggage was misplaced by the airline employees, do not forget to get a statement from the airline company about your lost luggage. Likewise, if you fell ill during the trip then you should produce a copy of the medical records, such as doctor’s prescription, hospital bills, etc.
If were supposed to go on an international trip for work-related reasons, and unfortunately the schedule was changed by the employer, for such cancellations you have to produce a letter from your employer about the same. The letter should contain all supporting information needed by the insurance company. Once you submit the letter along with the insurance claim forms, the insurer will cover all the losses incurred by you in the form of flight and hotel cancellation fees.
What if my insurance claim gets denied?
As a matter of fact, the process of travel insurance claims usually comprises of a few weeks. Nevertheless, if the case is a complicated one, it might take a little longer. Hence, you must keep patience and make sure you remain in touch with the insurance company. In case your claim is rejected, you must contact your insurance agent as soon as possible. The insurance agent will be able to tell you the exact reason after taking a look at your case. Plus, he/she will also help you in filing an appeal. Fortunately, more than 50 percent of insurance claim appeals are honoured.
In case your appeal too is rejected then it is the time to get in touch with the higher authority, such as state insurance commissioner. Overall, if you maintain total honesty at the time of claim filing, and follow all the basic rules set by the insurer, there is no way your claim will be denied. If you provide false information while filling up the form or try to manipulate the insurance agent then it can backfire on you. For this reason, maintain complete transparency in this case.
When it comes to choosing a travel insurance policy, it is highly crucial to carefully go through the terms and conditions. Focusing on the inclusions and exclusions of the policy is quite important for you. Buy the right one and feel relaxed during your international trip.